Profile :
A dedicated, hardworking and adaptable individual, who is a great communicator, I readily establish productive working relationships at any level. Results orientated, I cope with pressure and enjoy the challenge of devising and implementing measures by which to improve performance including core experience of the online market.

Experience includes:

• Budget responsibility of Retail and Intermediary channels with t/o in excess of £100m p.a.
• Managing teams of up to 12 people (including recruitment/career reviews)
• Commercial sales and negotiation
• Maximising Online Return
• Project management
• Setting budget and forecast
• Online marketing (planning, buying and delivering R.O.I.)
• Media production
• IT awareness
  

Career Objectives:
A demanding, performance related role with a progressive and dynamic employer. The post should offer excellent future prospects.

Employment

February 2012 - present
Spike Marketing (web site www.spikemarketing.co.uk)
4 Wedgwood Mews
12-13 Greek Street
London
W1D 4BA

Associate Director
Joined Spike Marketing to advise on specialist ancillary product development and grow the business.

May 2000-February 2011
Holiday Extras (web site www.holidayextras.co.uk)
Newingreen,
Hythe
Kent
CT21 4JF

Commercial Revenue Manager (October 2010 -February 2011)
Responsible contracting product for Gatwick and Heathrow including airport parking, hotels and airport lounges.

Head of Partnerships (April 2008 - September 2010)
Responsible for £100m t/o from Retail and Intermediary channels.
Key focus to retain and grow existing travel partners, including board level negotiation of distribution agreements with partners such as TUI, Thomas Cook, CTTG, British Airways, easyJet and Flybe.com.
- Management of team of12 people, including recruitment, annual reviews and personal development planning.
- Budget planning and reporting
- Achieved growth despite Icelandic volcano!

Online Sales Manager/Partnerships Manager (December 2004 - March 2008)
Responsible for acquiring new business partnerships via the online marketplace, including growing traditional travel partners by advising on web placement and sales conversion techniques as well as online only accounts such as affiliate networks.
Key achievements in this role include winning and growing the British Airways airport parking account, (worth in excess of 60k bookings p.a.) and management of BLM (in excess of 100k bookings p.a.).

E-commerce Co-ordinator (May 2000 - November 2004)
Responsible for managing in house web team, with a view to migrate bookings from the existing Viewdata platform, (electronic booking system used by the travel industry) and Call Centre to online. The role included commercial negotiation and account management of over 1,000 online partners, (including Ryanair and Expedia) and managing an online advertising campaign with an annual spend in excess of £1 Million pa.
During my time in this role I helped Holiday Extras achieve:
-percentage of bookings made via the web site increased from 3% to over 65%
-the number of online bookings pass 1,000,000 (October 2003)
-conversion rates for website increase to 27% (unique users to bookings)

Related articles:

• Travel Trade Gazette article 25th June 2004
  "Online booking is put to the test" - Holiday Extras website recommended
• Travel Weekly article 25th February 2002
  "ABC Holiday Extras reports huge rise in on-line bookings"
• Travel Weekly feature 4th February 2002
  Site awarded Travel Weekly "Best Web site" 2002
• Travel Weekly article 27th August 2001
  "Holiday Extras aims for 60% we bookings"

Online information/references:
http://www.linkedin.com

Interests & Sports:
I am married with two sons aged 10 and 5. My youngest son has cerebral palsy, which enables me to view life from a different perspective. In March 2011 I decided to take a career break to help my wife look after my sons growing needs. I have set up and run http://www.and-me.org.uk to support parents in a similar position. Recently I was invited to present and sit on a panel to discuss if the UK Travel Industry is doing enough to cater for customers with disabilities.
I enjoy driving my Lotus Elise and attending motor racing events, especially Formula One, I have been fortunate enough to have experienced driving both Formula First and Ferrari's on race tracks, I also enjoy karting, from indoor machines throgh to Club 100. My other interests include cycling, socialising and travel.

Qualifications:
2 G.C.S.E. A'Levels ;
R.S.A. Keyboard Skills & Data Processing
5 G.C.S.E. O'Levels ; 6 C.S.E. Grades 1 & 2 ;
Courses:
The Complete Skilled Negotiator - The GAP Partnership (Mar 08)
Advanced Negotiation Course - IIR (Oct 05)
Presentation Skills - MAST (2007)
Advanced Driving Course - IAM (Feb 06)
Communicating with Style - ABC Holiday Extras (Jun 01)
It's Good to Talk - ABC Holiday Extras (Apr 01)
Fire Officers Safety Course - The Setting Room (Dec 97)
The Seat Way of Selling - The Road to Excellence (parts 1 & 2),Crawley (Oct 93)